Privacy Policy MRT88 – Malaysia Member Personal Data Protection

1Introduction & Scope of This Policy

Mrt88 is fully committed to protecting the privacy of its members in Malaysia. As a responsible online entertainment platform, we understand that trust is the foundation of our relationship with every member. Your personal data is not merely a record in our system — it is sensitive information that deserves the utmost care.

This Privacy Policy has been prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection. We encourage you to read this Policy carefully so you fully understand your rights as an mrt88 member.

2Personal Information We Collect

Mrt88 collects various types of information as you interact with our platform. Below is a full breakdown of the data categories we collect and their sources:

Mrt88 does not collect full credit card numbers, plaintext passwords, or biometric information. All sensitive financial data is processed directly by licensed payment providers – DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) – and is never stored on mrt88 servers.

3How We Use Your Information

Personal data collected by mrt88 is used exclusively for legitimate and necessary purposes. We use your information to:

• Account Management: Creating and maintaining your mrt88 account, including the identity verification (KYC) process.
• Transaction Processing: Securely processing deposits and withdrawals in MYR via approved Malaysian payment methods.
• Service Delivery: Providing access to all games and services on the mrt88 platform — from slots and Live Casino to football and badminton Sports Betting.
• Customer Support: Handling your enquiries, complaints, and requests effectively.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, or platform abuse.
• Legal Compliance: Meeting compliance obligations imposed by applicable Malaysian laws.
• Platform Improvement: To analyse usage patterns and improve the overall mrt88 user experience.
• Marketing Communications: Send information about mrt88 promotions, bonuses, and special offers – only if you have consented to receive them.

4Legal Basis for Data Processing

Mrt88 processes your personal data on valid legal bases under Malaysia's PDPA and recognised data protection principles. Depending on the processing context, the applicable basis is:

• Contract Performance: Processing required to deliver the mrt88 services you have requested, including account management and payment processing.
• Consent: For marketing communications and any optional processing — we will only do so with your explicit consent.
• Legal Basis: For platform security, fraud prevention, and service improvement purposes.
• Legal Obligations: To meet the compliance and reporting requirements set out under applicable Malaysian law.

5Information Sharing & Disclosure

Mrt88 never sells members' personal data to any third party. However, in certain limited and controlled situations, we may need to share some information with the following parties:

• Payment Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX – only the information required to process transactions, subject to their respective privacy policies.
• Game Software Providers: Slots, Live Casino, and sports software providers that partner with mrt88 – only the technical data required for game operations.
• IT Service Providers: Companies that support mrt88's technical operations, bound by strict confidentiality agreements.
• Statutory Authorities: Malaysian regulatory bodies and law enforcement authorities where required by law or court order.

6Data Security & Protection Measures

Mrt88 invests heavily in cybersecurity infrastructure to protect members' personal data. Our technical and organisational safeguards include:

While mrt88 takes all reasonable steps to protect your data, no security system can be guaranteed 100% foolproof. We encourage you to take your own precautions as well – such as using a strong password, keeping your login details confidential, and enabling 2FA on your mrt88 account.

In the event of a data breach affecting your information, mrt88 is committed to notifying you within the timeframe stipulated by applicable Malaysian law.

7Cookie Policy

The mrt88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Below are the types of cookies we use:

You can manage cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of the mrt88 platform. Optional cookies can be declined without impacting your gaming experience.

8Data Retention Period

Mrt88 retains your personal data only for as long as necessary for legitimate processing purposes, or as required by Malaysian law. Our general retention policy is as follows:

• Active Account Data: Retained for as long as your account remains active on the mrt88 platform.
• Financial Transaction Records: Retained for 7 years from the transaction date, in line with Malaysian accounting legal requirements.
• KYC (Identity Verification) Data: Retained for 5 years after account closure, in accordance with anti-money laundering (AML) requirements.
• Security Logs: Retained for 2 years for investigation purposes if required.
• Customer Support Records: Retained for 3 years from the date the case is resolved.
• Marketing Data: Deleted upon withdrawal of consent or within 1 year from the date of inactivity.

Once the retention period has ended, your personal data will be securely deleted or anonymised in accordance with mrt88's standard procedures.

9Your Rights as a Data Subject

As a mrt88 member, you are entitled to data protection rights recognised under Malaysia's PDPA. mrt88 is committed to respecting and facilitating the exercise of these rights:

10Children's Privacy

The mrt88 platform is not intended for individuals under 18 years of age. mrt88 does not knowingly collect or process personal data from minors. If you believe mrt88 has inadvertently processed data belonging to someone under 18, please contact us immediately at support@mrt88.ws and we will take immediate action to delete that information.

11Amendments to This Privacy Policy

Mrt88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending email notices to all registered mrt88 members at least 14 days before the amendment takes effect (for material changes).
• Displaying a prominent notice within the mrt88 platform.

We encourage you to review this page periodically. Continued use of the mrt88 platform after any amendments take effect will be considered acceptance of the revised Policy.

12Contact Us – MRT88 Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mrt88 handles your personal data, please contact us:

• Privacy Email: privacy@mrt88.ws
• Support Email: support@mrt88.ws
• Live Chat: Available 24/7 on the mrt88 platform
• WhatsApp: Available after logging into your mrt88 account

For privacy-related complaints or requests, please include "Privacy" in your message subject line to help us process it faster. All communications are handled in Bahasa Malaysia.